F A Q

Please find answers below

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A 3D virtual tour is an interactive walk-through of a property or space that viewers can explore online, room by room, on desktop or mobile. It typically includes a “dollhouse” style overview, floor navigation, and the ability to view the space from multiple scan points.

A video is linear. A 3D tour is self-guided, so viewers can look where they want, spend time in areas that matter to them, and revisit spaces instantly. It also serves as a navigable “digital record” of the property.

We provide both 360° panoramas and 3D tours (digital twin style) created from multiple scan positions.

  • Home sellers, landlords, and letting agents

  • Estate agents and property managers

  • Developers and commercial property owners

  • Hospitality venues (hotels, restaurants, event spaces)

  • Construction/AEC teams (documentation, progress records)

  • Education and public-sector facilities

  • and anyone who have, control or manage a property.

No. Many clients use tours for lettings, marketing, facilities documentation, compliance visuals, refurbishment planning, and internal stakeholder updates. There are often requests for new purposes.

Treat it like a viewing day:

  • Declutter surfaces and floors

  • Hide valuables, mail, and personal documents

  • Open internal doors you want shown as connected spaces

  • Turn on lights, replace blown bulbs

  • Make beds, tidy bathrooms, remove bins if possible

  • For commercial: clear trip hazards, tidy reception and key areas

Ideally yes, for the cleanest result and to avoid people appearing in the tour. In larger sites, we can work around staff with sensible sequencing.
The scan usually takes only 1-2 hours.

Yes, but it’s best to schedule a quiet time. We can avoid personal items or private rooms on request.

Anything you don’t want publicly visible: safes, sensitive paperwork, security panels, bedrooms with personal items, etc. You control what’s included.
However we can easily redact, blur areas or personal items, images etc. on the scan.

Depends on size, layout, and the number of scan points. As a rough guide:

  • Flats / small houses: often 30–90 minutes

  • Larger homes: 1-2 hours

  • Commercial / multi-floor: quoted by scope

Light touch only (small adjustments like straightening chairs) unless staging is agreed. Major staging is normally done by the owner/agent beforehand.

Yes, but outdoor capture depends on access, lighting, weather, and the surfaces involved. We’ll advise on what’s practical and will look best.

Generally yes, but good lighting improves results. We may ask to turn on all interior lights and open blinds where appropriate.
We can use lighting equipment if necessary.

Typically:

  • A shareable link to the interactive 3D tour

  • An embed option for your website

  • A set of extracted still images (if included)

  • Floor plan outputs (if included/ordered)

  • Optional add-ons: hotspots, labels, branded intro, voiceover, aerial/drone (if offered)

Yes, depending on your chosen package. We can provide a basic schematic plan or more detailed plan options depending on needs.

Yes, the scan provides images and floor plans with 20mm accuracy. There is a measurement tool available within the walkthrough.

Yes, this is a basic feature offered within the package. This is the 3D overview that helps viewers understand layout quickly.

Yes. Certainly! Tours can be public, unlisted, or access-controlled depending on your requirements.

Tours are hosted online and delivered as a link. Hosting terms and ongoing fees (if any) depend on your package.
However You can choose to host it for yourself, then we can forward the basic scan free of charge.
We also able to forward any digital files created, some of them are free, others can be added as extras for a small fee.

Yes. You’ll receive an embed code or instructions suitable for most websites (WordPress, Squarespace, Wix, custom sites).

Often yes, but each portal and agency account setup differs. We’ll provide the tour link and help you understand the common embedding/linking options. Final acceptance depends on the portal’s current rules and your account permissions.

Yes, where appropriate. This is typically used for public-facing businesses and venues.

Most 3D tour platforms are cloud-hosted. If you need long-term archival outputs (e.g., images, floor plans, point cloud exports), discuss requirements up front.

Yes. Useful for highlighting features (heating type, finishes, accessibility routes), compliance notes, or room details.

Yes. We can offer white labeling. Typically include branding elements such as logo placement and branded landing/intro screens depending on configuration.

Yes as an add-on (where suitable). It’s commonly used for empty properties to improve conversion.

Yes. Some clients prefer a bundle: tour + a selection of high-quality stills for listings and marketing.

Yes, it can be added for suitable properties (subject to location, permissions, weather, and legal compliance).

Understanding 360 VR

A 3D virtual tour is an interactive walk-through of a property or space that viewers can explore online, room by room, on desktop or mobile. It typically includes a “dollhouse” style overview, floor navigation, and the ability to view the space from multiple scan points.

  • Single 360 panorama: One viewpoint. Great as a quick “peek” into a space (a hero shot), but no true navigation.

  • Linked multi-room 360 tour: Multiple panoramas connected together so people can move through rooms. This is the most common “walkthrough” style tour.

  • 3D scan / digital twin: A 3D model generated from scans (often with a “dollhouse” view, floor selector, and measurement tools). Best when you need spatial understanding and documentation, not just marketing visuals.

No. Video is passive and linear. A virtual tour is interactive: the viewer controls where to look and where to go, which usually increases engagement and time on page.

Typically, no. Most tours run directly in a web browser via a link or embedded player. (Some platforms also offer optional VR modes, but they’re not required.)

It depends on the tour type:

  • Interactive multi-room tours: Viewers can jump between scan points and rooms via hotspots or a menu, which can feel like “teleporting.”

  • Google Street View style tours: Movement is more “line-of-sight” along connected points, like stepping forward on a path. You generally cannot jump anywhere instantly. (More on this in the Google section.)

Common limitations across most 360 capture methods:

  • Mirrors and glossy surfaces: Can reflect the camera/tripod and may need masking.

  • Windows and bright outdoor light: Exposure differences can blow out highlights or darken interiors (managed with technique and editing, but not always perfect).

  • People moving (crowds/staff/customers): Can cause ghosting or blurred motion.

  • Tight spaces: May require more scan points or might have limited navigation options.

  • Outdoors: Wind, moving foliage, harsh sunlight, and GPS consistency can affect results.

  • Selling/leasing property: Linked multi-room tour or 3D digital twin. 3D is strongest when layout and flow are key.

  • Booking events: Linked tour with a simple “choose-a-space” menu, plus enquiry/booking buttons.

  • Showcasing a hotel/venue: Linked tour with a floor/area selector, branded info panels, and clear calls to action.

  • Demonstrating a facility/plant: Digital twin or a linked tour with labels, safety notes, and process hotspots.

  • Construction progress / handover packs: Repeat 360 captures at milestones. For documentation, pair tours with stills and a structured archive by date/zone.

Deliverables and what YOU receive

Typically, you receive:

  • A shareable tour link

  • Website embed code (usually iframe)

  • A QR code for print/signage

  • Optional high-res still images pulled from the tour

  • Optional teaser video (short social clip) depending on package

Yes, this is common. Branded for your website and social, unbranded for portals/MLS-style rules or white-label use.

Optional. Two common options:

  • Schematic plan (quick layout, not survey-grade)

  • Measured plan (requires measurement workflow and is priced differently)
    If you offer measurement tools via a 3D scan platform, you should still note it’s not a legal survey.

Yes. Room names (Bedroom 2, Reception, Treatment Room) can be added as labels, a menu, or map pins

Recommended. A simple pack usually includes:

  • Tour URL(s)

  • Embed snippets

  • QR codes

  • Thumbnail images

  • Any stills/video files

  • A one-page “how to use this” doc

Yes. Common outputs:

  • Website embed (iframe)

  • Direct link for email/WhatsApp

  • QR for print

  • Kiosk/tablet friendly link (full-screen mode)

  • Listing portal link fields (where supported)

Pricing and quoting

Most providers price by one of these:

  • By property size (sqm/sqft bands)

  • By number of scan points/panoramas

  • By floors/sections

  • By complexity (hotspots, menus, labels, info panels)

Usually yes, to cover travel, setup, and a baseline amount of capture/editing.

Yes. Multi-site pricing is usually structured as:

  • A per-site rate + volume discount tiers

  • Shared templates (same menus/branding across all locations)

  • Optional recurring refresh schedule

Common approach: included within a local radius, charged outside it. Parking and congestion fees are usually billed at cost.

Often yes, especially for agents, property managers, hotel groups, and chains where workflow becomes repeatable.

Usually yes. These are standard surcharge categories in the industry.

On-site shoot logistics

Ballpark ranges (you can adjust to your reality):

  • Small flat / small retail unit: 45–90 mins

  • 2–3 bed home / medium unit: 1.5–3 hrs

  • Large home / large commercial floor: 3–6 hrs

  • Multi-level or large venue: site-specific estimate

Often one operator. Larger commercial jobs may use more people for speed and coordination.

Usually not. Capture is typically battery-based and uploads can happen later. Wi-Fi can help for quick previews, but it’s not essential.

Yes, but results are best during quieter hours. If you must stay open, expect some movement artifacts unless areas can be briefly cleared.

Moving people can cause blur/ghosting. We can re-capture that position where possible, or blur faces if needed.

Yes, for a complete tour. If areas are locked/restricted, we can exclude them or create a partial tour with clear boundaries.

Yes. For example, one wing this week, the rest later. We just need a consistent naming/structure plan so navigation stays clean.

Yes, especially for construction progress, refurbishment cycles, and multi-site operations.

Preparation and staging

Treat it like a viewing day:

  • Declutter surfaces and floors

  • Align chairs, straighten bedding, tidy cables

  • Remove bins, cleaning tools, random boxes

  • Clean reflective surfaces and glass

Anything personal, sensitive, or identifying:

  • Mail, documents, prescriptions

  • Family photos, children’s names, school items

  • Whiteboards, passcodes, access cards, staff rosters

Generally: lights on, curtains/blinds open if it improves natural light, but avoid harsh glare. Consistency matters more than “maximum brightness.”

Depends on goal:

  • Sales/leasing: neutral, spacious, minimal operational clutter

  • Operational/business: show real workflow, but keep it tidy and privacy-safe

Yes, and it’s worth doing. A checklist prevents 80% of delays and reshoots.

They’re manageable, but expect some unavoidable reflections depending on angles and room size.

Editing, retouching, and realism expectations

Light cleanup is possible, but heavy object removal is limited in 360 because edits must work from every viewing angle. If you offer advanced retouching, position it as a quoted add-on.

Yes. Faces, number plates, documents, screens, whiteboards or basically any object can be blurred.

Yes. We can remove navigation to restricted zones, or hide scan points so viewers cannot enter certain areas.

Generally not recommended for 360 walkthroughs. It’s complex, time-consuming, and often looks artificial. If needed, it’s a special retouching job.

Yes, full 360 Digital VR staging is possible. Empty or fully furnished rooms can be staged with virtual items, or plants, images or even with running videos.

Hosting, access, and long-term availability

Two common models:

  • Hosted by us: simplest, we manage everything.

  • Client-owned account: you own the platform subscription and we publish into it.

First year of hosting is free.
If you require further hosting we can continue with a charged plan.

Usually yes via:

  • Embedding on your site

  • A branded subdomain (example: tours.yourdomain.com) depending on platform features

Website embedding, sharing, and distribution

Most tours use an iframe snippet. You paste it into your page or your developer adds it to your CMS.

Yes. Provide them the embed code, recommended dimensions, and any tracking events (GA4) if needed.

Yes, very simple, just forward the link to the person who You wish to share the tour URL with, and they can tour with You immediately.

Yes, for brochures, shopfront signage, window cards, and event displays.

Yes, there are numerous option to personalize the tour.

Yes, but it depends on portal rules. Many portals provide a “Virtual Tour” or “Online Tour” field where you paste the tour URL.

Google Street View and maps visibility

A Google Street View tour is a set of 360 images published into Google Maps’ Street View ecosystem. It’s great for discovery on Google, but it’s less flexible than a dedicated interactive tour (custom menus, branding, forms, guided journeys).

It can appear on Google Maps and in business-related Google surfaces, and Google actively promotes publishing tours to help customers preview a business.

It varies. Google notes that connections between 360 images can take four days or longer after publishing completes, but our experience that our tour uploads appears almost immediately.

Technically yes, but you should treat this as a consent and privacy issue. Many businesses prefer to capture when it’s quiet, or blur faces.

Control is limited compared with private tour platforms. Google ultimately decides how Street View imagery is presented and what becomes the default entry view for a profile.

Street View Studio provides stats for your published imagery.

Navigation is constrained to connected points and typically follows a line-of-sight path. It’s not designed for “jump anywhere” movement like a custom interactive tour.

Ownership, licensing, and usage rights

Unlike other creators and platforms,  we grant full access and pass on the rights to the client who paid for the service (basic virtual tour). No monthly subscription or hosting in the first year, we don't hold the scan as hostage in our system, clients have full right and access and free hosting in the first year.
Certain file types for CAD like E57, RAW, point cloud etc. are charged for a small fee.

Yes, anywhere You like.

Yes, if you allow it. Many clients want agents, venue marketplaces, and partners to embed.
The cost of the embedding process is chargeable but affordable.

Yes, if you support agency workflows. You can formalize this as a reseller/white-label agreement.

Tour owned by the commissioning client/agent, they need to decide whether or not they wish to resell to the new owner/agent.

Real estate-specific questions

Yes. Provide both branded and unbranded links, plus a portal-ready URL where needed.

Yes. Usually this is a packaging question:

  • Sales: strong flow + key selling point hotspots

  • Rental: practical layout clarity + condition transparency

  • Luxury: cinematic entry node + guided highlights + premium branding

  • Overseas: guided tour + captions + time-zone friendly contact CTA

If you use a 3D digital twin platform, measurement tools may be available. Include a disclaimer that measurements are indicative and not a substitute for a survey.

Yes, and it’s one of the best ways to increase enquiries.

Yes. Use templated navigation, consistent naming, and batch workflows by floor/unit type.